GReminders lets you have your customers confirm Appointments by either replying YES to your SMS Text Reminder notifications or using the Confirmation Links.
But what if your customer calls in or is on the phone with you and just confirms the appointment? How will you tell the system that they did this?
Now you can, with Manual Confirmation Actions.
Go to any Event Detail Page that is not Confirmed or Declined and you will see a dotted button
Simply click on the Manual Confirm or Decline and you will see the same Checkmark or X on the Event Subject. AND if you have Calendar Status Writeback enabled to your Calendar you will see this in your Google or Outlook Calendar as well.
Used in conjunction with sending additional notifications when an Appointment is not confirmed you have a very powerful notification system for your clients, reducing No Shows and increasing Revenue and Client Engagement.
Any questions? Email to [email protected].
Happy Scheduling!
FAQs
How can customers confirm appointments using GReminders?
Customers can confirm appointments by either replying YES to SMS Text Reminder notifications or by using the Confirmation Links provided.
How can I manually confirm or decline an appointment if a customer confirms over the phone?
You can manually confirm or decline an appointment by going to the Event Detail Page of the appointment that is not confirmed or declined, clicking the dotted button, and selecting Manual Confirm or Decline. This will update the event status and, if Calendar Status Writeback is enabled, update your Google or Outlook Calendar.
What are the benefits of using Manual Confirmation Actions along with additional notifications?
Using Manual Confirmation Actions along with sending additional notifications for unconfirmed appointments creates a powerful notification system that helps reduce no-shows, increase revenue, and improve client engagement.