Automated Scheduling & SMS Reminders for France

Frequently Asked Questions

What happens after my Free Trial?

After the trial we will ask that you upgrade to a paying plan, OR we will automatically move you to the Free Plan.

What happens when I exceed my Reminder limits for the Month?

Overage Fees will apply. They are assessed at the end of your billing cycle and typically billed in chunks of 50. The system will send you email alerts as you get close and/or exceed your plan limits, you may choose to upgrade to a higher plan before starting a new billing cycle to take advantage of better volume discounts. See plan details for overage charges.

If I have multiple users are the Reminder Limits by user or aggregated together?

We sum up all the Reminder limits and then count them against your plan. For example if you buy the Standard Plan and sign up for 3 users, you may use 480 reminders for your entire Organization (160 reminders x 3 users). So one user may use 480 reminders if the others don’t use any. Or if you sign up for a Year its 5,760 reminders (3 users x 160 reminders/month x 12 months), this means that if you are more seasonal, lighter months and heavier months might even out without incurring any overage fees.

I'm looking to buy for a team or company, are there discounts available?

Yes! Contact us to learn how GReminders can drive productivity and growth in your organization and to learn more about enterprise pricing options.

Whom do I contact if I have a billing question?

You can email directly to billing@greminders.com for any billing related questions.

What payment methods do you accept?

We accept Visa, MasterCard, American Express and Discover. For Orders over $2,000 we accept Purchase Orders.

How do I change my plan?

You can upgrade your plan at any time. You can do so by going to the Setup > Billing section of the Application and selecting a different plan.

How do I cancel my plan?

You can navigate to Setup > Billing and choose to downgrade or cancel your account. Downgrades take effect after your current billing cycle has ended. Account deletes or Cancellations can be done immediately, but we do not offer refunds on the unused portion of your subscription.

Can I get a refund if I cancel?

We do not offer Refunds on Subscriptions. If you commit for the year you will have the service for 12 months, if you decide to cancel in month 9 we do not offer a refund for the remaining 3 months of service.

What are Event Types?

Event Types allow your end customers to book meetings with you. You may offer different event types such as: Initial 30min Introductory Meeting, 1hr Deep Dive, etc…

Is GReminders HIPAA Compliant?

Yes GReminders is HIPAA Compliant. We sign BAAs. Please contact us for more information

Do you have special discounts or pricing available for Non Profits?

Yes, Please contact us for more information

How are SMS Credits Defined?

SMS Credits are defined as 160 character reminder text messages. If your SMS reminder notification has 160 characters or more it will be billed as 2 credits. The reason for this is the SMS protocol allows for up to 160 characters and each 160 character segment is a credit. The end user will just receive a single text message (the carrier will combine the message into one), but in the background there is actually more than one message being sent and thus the definition.

What is a Dedicated Phone Number?

By default GReminders sends SMS/Texts from a pool of phone numbers. (Note: All 3rd party systems like GReminders cannot impersonate your phone number, thus we are forced to send from a different number than your office or mobile number) For US & Canadian customers, you can choose to get a dedicated phone number to send from. This includes your selection of area code and locality. It may help your customers identify more with you. If you are non US/Canada user and would like a dedicated number please contact support@greminders.com to inquire about options.

What Countries do you Support?

GReminders Supports the following countries: Anguilla, Antigua and Barbuda, Argentina, Australia, Austria, Bahamas, Bangladesh, Barbados, Belgium, Bermuda, Botswana, Brazil, Canada, Chile, Colombia, Denmark, Dominica, Dominican Republic, Finland, France, Gabon, Germany, Ghana, Greece, Grenada, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Kenya, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Panama, Philippines, Poland, Puerto Rico, Saint Kitts and Nevis, Saint Lucia, Serbia, Singapore, Slovenia, South Africa, Spain, St. Martin, Sweden, Switzerland, Trinidad and Tobago, Turks and Caicos Islands, United Arab Emirates, United Kingdom, United States, Virgin Islands, British and Virgin Islands, U.s.. As telecom prices vary widely by country, each country has its own pricing plans. When you signup you select your default country. This should the primary country you are doing business in and is the primary country where your customers reside. Your pricing plan is based on this selection. Not all countries support SMS replies. If you do not see a country listed here or have questions about multi country support, please contact us to see if we can support you.