Contacting GReminders Support is easy.
Simply email to [email protected]
This will create a support ticket. Our support staff is available Monday – Friday from 7am – 6pm Pacific Time. Support tickets are typically responded to within a few hours.
We pride ourselves in providing first class service. If your support incident requires a web meeting or phone call we will setup a call with you directly.
Help us Help You
If you are reporting a bug or something that is not working as expected, please be as specific as possible.
Meaning:
- Specific examples: Date, time, client name/s, user name/s, email address/es, etc. The more specifics the better!
- If you are submitting on behalf of one of your users please use the email address of the user account that is having the problem.
- Include Links or URLs where the problem is happening
- Screenshot if applicable
- and/or Steps to reproduce the problem if you can. i.e. Step 1, 2, 3, encounter bug.
Often times bugs are “data specific” and if you are able to leave the data in the bad state this will help. Once events in question are deleted or moved its harder to track down the problem unless we can reproduce the issue.
Enable us to Access Your Account
If you are requesting specific support around your account and/or your data, please be sure that you have enabled GRreminders Support access to your account. You do this by going to Org Settings > Security and checking the “Allow GReminders Support Staff to login as one of your users for troubleshooting and debugging purposes” checkbox. Like so:
Feature Requests
If you have feature requests or product suggestions please contact us at [email protected].
Each product request is read by our Product Management team and will be replied to. We build the product for you and take all requests very seriously.
Weekly Office Hours
Join us Every Friday from 10:30-12:30p PT / 1:30-3:30p ET for Office Hours.
Live GReminders Support Office Hours
Join our weekly live support session designed to help you get the most out of GReminders. Whether you’re just getting started or looking to optimize advanced features, our support team is here to answer your questions in real time.
Bring your scenarios, challenges, or “how do I…?” questions and we’ll walk you through solutions, best practices, and tips. You’ll also have the chance to hear from other GReminders users and learn from their experiences.
Who should attend:
- New users who want guidance on setup and configuration
- Experienced users seeking to optimize workflows
- Anyone with specific questions or troubleshooting needs
What to expect:
- Live Q&A with GReminders support specialists
- Step-by-step walkthroughs of common features
- Best practices to maximize scheduling and reminders
- Open forum for customer questions
- These sessions are interactive and informal—drop in anytime during the scheduled hour to get the help you need.
Dedicated Setup and Onboarding
GReminders can offer bespoke Setup and Onboarding for your organization. When you have various CRM integrations and other unique workflows for your business, we would recommend you take advantage of these services. Please go here for more information.
Happy scheduling!