Contacting GReminders Support is easy.
Simply email to [email protected]
This will create a support ticket. Our support staff is available Monday – Friday from 7am – 6pm Pacific Time. Support tickets are typically responded to within a few hours.
We pride ourselves in providing first class service. If your support incident requires a web meeting or phone call we will setup a call with you directly.
Help us Help You
If you are reporting a bug or something that is not working please be as specific as possible.
- If you are submitting on behalf of one of your users please use the email address of the user account that is having the problem.
- Include Links or URLs where the problem is happening
- Screenshot if applicable
- or Steps to reproduce the problem if you can. i.e. Step 1, 2, 3, encounter bug.
Often times bugs are “data specific” and if you are able to leave the data in the bad state this will help. Once events in question are deleted or moved its harder to track down the problem unless we can reproduce the issue.
Enable us to Access Your Account
If you are requesting specific support around your account and/or your data, please be sure that you have enabled GRreminders Support access to your account. You do this by going to Org Settings > Security and checking the “Allow GReminders Support Staff to login as one of your users for troubleshooting and debugging purposes” checkbox. Like so:
If you have feature requests or product suggestions please contact us at [email protected].
Each product request is read by our Product Management team and will be replied to. We build the product for you and take all requests very seriously.
Dedicated Setup and Onboarding
GReminders can offer bespoke Setup and Onboarding for your organization. When you have various CRM integrations and other unique workflows for your business, we would recommend you take advantage of these services. Please go here for more information.