HIPAA, BAAs, GReminders with Google and Microsoft Calendar

hipaa compliance appointment reminders

TLDR, Yes GReminders, Google Calendar (part of Google’s GSuite), Microsoft Outlook Calendar (part of Microsoft Office 365 Suite or Outlook.com) are ALL HIPAA Compliant with a BAA (Business Associates Agreement).

Do the following to get HIPAA Compliant:

for Google Calendar / Google GSuite:

  • Sign in to your Google Admin console https://admin.google.com/
  • Sign in using an account with super administrator privileges (does not end in @gmail.com).
  • From the Admin console Home page, go to Account settings and then Legal & compliance.
  • From the Legal and Compliance page, scroll to Security and Privacy Additional Terms.
  • Click G Suite/Cloud Identity HIPAA Business Associate Amendment to view the amendment.
  • To start the review, click Not Accepted, and then click Review and Accept.
  • Answer all three questions, and if you are confirmed as a HIPAA covered entity, click I accept to accept the HIPAA BAA.

For more please visit: https://support.google.com/a/answer/3407074?hl=en

You can also read more about the HIPAA Implementation Guide for Google Cloud/GSuite: https://services.google.com/fh/files/misc/gsuite_cloud_identity_hipaa_implementation_guide.pdf

Please note Google Contacts Feature is NOT HIPAA compliant. This is a feature that is excluded from Google’s BAA and thus not recommended to be used for users who need HIPAA compliance.

for Microsoft Office 365

All Microsoft Office 365 are automatically covered by the default Microsoft BAA that you enter into when you use/license their Office 365 Servies. You can download the Microsoft BAA found here: https://aka.ms/BAA

For more information please visit: https://docs.microsoft.com/en-us/microsoft-365/compliance/offering-hipaa-hitech?view=o365-worldwide

for GReminders

Please email to support@greminders.com to get a BAA Executed. You must be on a HIPAA supported paid plan.


What is HIPAA?

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federal law that required the creation of national standards to protect sensitive patient health information from being disclosed without the patient’s consent or knowledge.

In short it protects consumers and their medical information, and how this information can be shared ONLY with their consent. If you do not share medical information with other providers HIPAA does not apply to you.

What is a BAA?

A BAA is a Business Associate Agreement. A BAA satisfies HIPAA regulations and creates a bond of liability between you the customer and us the service provider.

If for example you use GReminders to schedule a meeting or send a reminder with a customer and that Calendar event includes a name, phone number, medical procedure information, etc… and GReminders for some reason leaks this information to another provider, GReminders is in breach of a BAA. Assuming you executed a BAA with GReminders, GReminders is on the hook for this breach.

So, if you are a medical professional/office, who is using Google, Microsoft Calendars and GReminders it is a good idea to execute a BAA with all service providers you do business with.

If you have any questions please contact support@greminders.com.

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