If you have multiple appointments for the same person on the same day or the same week, it may be a bit much to send them a reminder for each appointment.

Maybe you have 3-5 appointments for the same customer or patient in the next few days and want to remind them of all of them at once.

Common Applications include:

• Education / Classes
• Trainers
• Healthcare
• Personal Reminders for tomorrow’s upcoming Events

This is where grouping of events comes in handy.

The way we “group” these appointments is by finding events that have the same phone number (SMS/Phone Reminders) or email address (Email Reminders) on them.

Let’s say we have a calendar that looks like this:

And we want to send an SMS / Text reminder out Sunday at 5pm to notify our student, customer, client or patient of all the upcoming appointments/sessions that we have with our organization for this coming week (next 7 days).

Since they all have the same phone number, we know that we can “group” these appointments together.

In order to send such a reminder we need to do the following. Go to our Client Reminder section and create a New Reminder like this:

Lets break it down:

1. Here we select SMS as the “Send Via”
2. We set the Timing to send at 5pm the Previous Sunday
3. We create a template that uses the collection.upcoming_events field

Since collection.upcoming_events is an “array” (or grouping of events for the next 7 days) we can loop through it like so:

{% for item in collection.upcoming_events | range: "next week" %}
{{ item:title }} {{item:date_time_advanced | date: "%A %b %e @ %l:%M%P" }}
{% endfor %}

The item:title is the title of one of the events, and item:date_time_advanced is the start date sent through a date/time formatter.

The output of this will look like:

If there are no events of course nothing will send, and if you only have a single event then that’s what you will see in the list.

Please Note: the appointments need to be on the same calendar.

If you want to change the time period for how far out to look, just change the “range” parameter to “tomorrow”, “this week”, “next week” or “+14 days” (any number of days forward up to 30 is allowed)

{% for item in collection.upcoming_events | range: "tomorrow" %}
{{ item:title }} {{item:date_time_advanced | date: "%A %b %e @ %l:%M%P" }}
{% endfor %}

Of course, this works the same for Email Reminders as well.

So if you have a bunch of appointments with the same clients in a single week and want to Group the events and only send 1 or 2 reminders, this is how you do it.

Any questions? Email to [email protected]

Happy Scheduling!

FAQs

How can I send a single reminder for multiple appointments for the same person?

You can group appointments by using the same phone number (for SMS/Phone Reminders) or email address (for Email Reminders). Then create a reminder template that loops through the collection.upcoming_events field to list all upcoming events within a specified time range.

How do I customize the time period for upcoming events in grouped reminders?

You can change the 'range' parameter in the reminder template to values like 'tomorrow', 'this week', 'next week', or '+14 days' to specify how far out to look for events. The maximum allowed range is up to 30 days forward.

Can grouped reminders be sent via both SMS and Email?

Yes, the grouping method works the same for both SMS and Email reminders, allowing you to send one consolidated reminder for multiple appointments to the same client.