Some customers who receive SMS may not want to receive your SMS Appointment Reminders. While we see this as a rare occurrence your customers have rights.
GReminders handles standard English-language reply messages such as STOP, STOPALL, BLOCK, and UNSUBSCRIBE responses.
If a customer replies with any of these keywords we will automatically add this phone number to YOUR OptOut list. They will not receive any further SMS’s or automated phone calls via GReminders. Your OptOut list is located in Setup > OptOut. You can also manually add phone numbers here if you are migrating from another service or have known customers who do not wish to receive SMSs or automated Phone Calls from you.
To undo or resume certain customers from their optout option simply remove those phone numbers from the OptOut List in your Setup > OptOut Area.
Some of our Customers add optout language into their SMS appointment reminders such as “To optout reply STOP”. This is completely optional.
If you have any questions, please contact [email protected]