This is a feature is currently for Redtail, Wealthbox and Salesforce CRM Users only. For Hubspot users, we pull from the Time Zone set in the contact record.
Note: for non CRM Integrations please see this article.
Do you conduct remote meetings with individuals outside your area? Send reminders to your clients based on their time zone. GReminders can detect what time zone your clients are in, based on their zip code. Reminders will then be adjusted automatically so clients know exactly what time to show up for their meetings.
US and Canada support for Zip / Postal Codes.
Integration Setup Option
By default, Use Primary Contact Address Zip Code to get Timezone is activated.
If you don’t wish to use this feature, under Redtail, Wealthbox or Salesforce Integration setup, uncheck the box shown above.
Indicating Primary Address
In Redtail, indicate the client’s primary address by selecting the options next to the address and then Make Primary.
In Wealthbox, if the client has addresses in multiple time zones, GReminders will see the Mailing address as primary.
Setting up Initial Reminder Templates
When an event is scheduled with a client, it may take our system a couple of minutes to match the time zone to the zip code. Therefore, if you are utilizing Initial Booking notifications, be sure to set the Timing to a minimum of 5 minutes after Appointment Creation.
The Result in Your Event Details
Click on an Event in GReminders to see details. Reminders that have been sent will show any adjustments based on the client’s zip code.
You may not see the client’s time in queued reminders (those that have not yet been sent), as this is processed at the time the reminder is sent.
Meetings with Multiple Clients in Different Time Zones
If you will be meeting with multiple clients at once and they live in different time zones, GReminders will send each person reminders in their time zones (based on their primary address).
Conclusion
If you conduct meetings with clients who do not live in the same time zone as your offices, GReminders will adjust the time automatically based on the zip code of your client’s primary address.
If you have any questions, please reach out to us here.
Happy Scheduling!
FAQs
Which CRM users can use the time zone detection feature based on zip code?
The time zone detection feature based on zip code is currently available for Redtail, Wealthbox, and Salesforce CRM users only. Hubspot users have their time zone pulled from the contact record.
How does GReminders adjust meeting reminders for clients in different time zones?
GReminders detects the client's time zone based on their primary address zip code and automatically adjusts reminders so clients receive notifications at the correct local time for their meetings.
What should I do if I schedule an event and want to use Initial Booking notifications with time zone adjustments?
Since it may take a couple of minutes for the system to match the time zone to the zip code, you should set the timing of Initial Booking notifications to at least 5 minutes after the appointment creation.