Currently when GReminders, SMS Appointment Reminder Service, sends SMS Messages to your end customers reminding them of upcoming Appointments or follow up messages the number we send from is typically a dedicated phone number associated with your account.
If you use MyRepChat, click here to learn how you can send messages via your MyRepChat Account
If you use CurrentClient, click here to learn how you can send messages via your CurrentClient Account
Many ask, why can’t we just send messages from MY mobile number?
For example, if your number is 510-555-5555 and your dedicated GReminders number is 510-777-7777 we will send these SMS Reminders using the 510-777-7777 number. But why can’t you just send it from 510-555-5555?
The reason is Carrier Spoofing. Carriers (Verizon, AT&T, T-Mobile, etc…) don’t want to open themselves up to spoofing. Spoofing is when you are able to send a message and pretend it’s coming from a different number. Imaging someone impersonating your child and sending a distress text to you, that would be bad, right? Thus, carriers lock this down pretty well and don’t allow anyone or any service to send on your behalf, even if it’s legit.
To solve this, we assign you a dedicated local phone number. When clients call this number, calls automatically forward to the personal number listed in your GReminders My Profile section—provided the caller received an SMS reminder and has an event scheduled on your calendar within 30 days. Any incoming text messages will also forward to your mobile number, along with an email notification to ensure you never miss a message.
Want to learn more? Try GReminders today.