Help Center

How to Update Your Website for SMS Compliance

Ensuring your website complies with US mobile carrier requirements (called 10DLC and A2P) is critical for a successful SMS messaging. 10DLC is a registered 10-digit phone number that lets businesses send compliant, carrier-approved text messages from a local number. Please note this ONLY applies to Customers in the United States. If you are in Canada, […]

How to Include a Link in SMS Reminders?

Did you know text messages with clickable links have a click-through conversion rate of 45%? Text messages with clickable links can be a powerful marketing tool to strengthen customer relationships across your business.  When it comes to business communications, different customers have different preferences.  Using multiple communication channels such as – SMS, Email, Voice, etc […]

What a Customer Response Looks Like

When a customer responds to you from an Appointment Reminder Text, depending on your settings, you may receive an SMS or Email Response. Because SMSs do not come from your mobile phone number (Telecos do not allow us to “impersonate” your phone number), we forward the response to you. Impersonation is also called “SMS Spoofing” […]