{"id":6601,"date":"2024-03-23T00:26:56","date_gmt":"2024-03-23T00:26:56","guid":{"rendered":"https:\/\/www.greminders.com\/articles\/?p=6601"},"modified":"2025-12-05T19:26:16","modified_gmt":"2025-12-05T19:26:16","slug":"how-to-deal-with-no-shows","status":"publish","type":"post","link":"https:\/\/www.greminders.com\/articles\/how-to-deal-with-no-shows\/","title":{"rendered":"How to Deal with No Shows"},"content":{"rendered":"\n

When someone fails to show up for their meeting, they have wasted your time and ultimately cost you money.<\/p>\n\n\n\n

If you scheduled the appointment for someone else in your office and the prospect or client didn\u2019t show, it can reflect negatively on you, regardless of who\u2019s really at fault.<\/p>\n\n\n\n

GReminders automated reminders will reduce the occurrences of no-shows significantly, but there are always those situations when someone has a conflict come up at the last minute and fails to show.<\/p>\n\n\n\n

For those instances, GReminders can help you get them back onto the calendar using our No-Show disposition and automated follow-ups.<\/p>\n\n\n\n

No-Show Disposition<\/strong><\/h2>\n\n\n\n

When a client fails to show, you can mark them as a no-show using our Sidebar Chrome extension<\/strong><\/a> or in the GReminders app.<\/p>\n\n\n

\n
\"\"<\/figure><\/div>\n\n\n

On the Sidebar (shown above), go to “Today” and select the 3 dots next to the title. Mark as Completed or No Show.<\/p>\n\n\n\n

\"Disposition<\/figure>\n\n\n\n

Alternatively, in the GReminders app, go to the main event page and select the event where you would like to indicate the disposition. Click on the 3 dots in the upper right corner of the event and mark accordingly.<\/p>\n\n\n\n

Follow up Reminders with Disposition Criteria<\/strong><\/h2>\n\n\n\n

Now that you\u2019ve indicated whether the client attended the meeting or not, you\u2019ll want a follow up notification that either thanks them for their time or gives them an opportunity to schedule again.<\/p>\n\n\n\n

Choose the Purpose<\/strong><\/h5>\n\n\n\n

Under Client Reminders, or Reminder Templates, start a new reminder with the purpose being a \u201cFollow Up\u201d.<\/p>\n\n\n\n

Choose Custom Criteria<\/strong><\/h5>\n\n\n\n

Next, indicate that you would like to include Custom Criteria.<\/p>\n\n\n\n

\"Disposition<\/figure>\n\n\n\n

Choose the Criteria, \u201cEvent Disposition\u201d and select either Completed or No Show. You can also select \u201cis not\u201d Completed, for example, and send the notification on all events that are not marked as Completed. But the former eliminates any mistaken notifications from being triggered.<\/em><\/p>\n\n\n\n

Choose Send Via<\/strong><\/h5>\n\n\n\n

Next, choose how you would like to send the reminder, Email or SMS.<\/p>\n\n\n\n

Choose Timing<\/strong><\/h5>\n\n\n\n

Time your follow up notification so you allow yourself enough time to manually set the disposition of a meeting. One to two hours after Appointment End Time might work, or add more time if you think you may need it. Then add a message that will allow your client to reschedule the same type of event with the same person.<\/p>\n\n\n\n

Create Your Content<\/strong><\/h5>\n\n\n\n

Add a message that will allow your client to reschedule the same type of event with the same person.<\/p>\n\n\n\n

\"Follow<\/figure>\n\n\n\n

You can customize this message any way you wish and create another message when clients attend their meetings.<\/p>\n\n\n\n

Use the Event Type Link<\/strong> variable shown above from the drop-down menu to allow clients to book another meeting of the same type with the same person.<\/p>\n\n\n\n

Important Notes:<\/strong><\/h5>\n\n\n\n

Do not use the Reschedule Link<\/strong> variable as it only works PRIOR to a meeting or event.<\/p>\n\n\n\n

If a meeting was scheduled manually on your calendar, the Event Type Link <\/strong>variable will point to the Public Booking Page (with all of your events). If you do not want your clients to have access to this page, then add the Criteria, Event Booked via GReminders using the operator, AND<\/strong> (shown below):<\/p>\n\n\n\n

\"Criteria<\/figure>\n\n\n\n

Tracking Completed and No-Shows<\/strong><\/h2>\n\n\n\n

GReminders can help you track your Completed and No-Show meetings. This can be valuable information that can help you understand your business better. To learn more about these reports, click here<\/strong><\/a><\/p>\n\n\n\n

Conclusion<\/strong><\/h2>\n\n\n\n

GReminders helps you schedule meetings, reduce no-shows using SMS, email and voice reminders, and, when the rare occurrence of no-shows does happen, help you schedule those important meetings again.<\/p>\n\n\n\n

Reach out<\/a><\/strong> to us if you have any questions.<\/p>\n","protected":false},"excerpt":{"rendered":"

When someone fails to show up for their meeting, they have wasted your time and ultimately cost you money. If you scheduled the appointment for someone else in your office and the prospect or client didn\u2019t show, it can reflect negatively on you, regardless of who\u2019s really at fault. GReminders automated reminders will reduce the […]<\/p>\n","protected":false},"author":4,"featured_media":6612,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16,1,2],"tags":[],"class_list":["post-6601","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-financial-advisors","category-general","category-how-to"],"yoast_head":"\nHow to Deal with No Shows | GReminders<\/title>\n<meta name=\"description\" content=\"Deal with No Shows using automation from GReminders. We'll help you get prospects and clients back on your schedule using automation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.greminders.com\/articles\/how-to-deal-with-no-shows\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Deal with No Shows | GReminders\" \/>\n<meta property=\"og:description\" content=\"Deal with No Shows using automation from GReminders. We'll help you get prospects and clients back on your schedule using automation.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.greminders.com\/articles\/how-to-deal-with-no-shows\/\" \/>\n<meta property=\"og:site_name\" content=\"End to End Meeting Management Platform - SMS Reminders - AI Notetaker\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/greminders\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-03-23T00:26:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-05T19:26:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2024\/03\/dealingwithnoshows.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"900\" \/>\n\t<meta property=\"og:image:height\" content=\"500\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mark Hill\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Hill\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.greminders.com\/articles\/how-to-deal-with-no-shows\/\",\"url\":\"https:\/\/www.greminders.com\/articles\/how-to-deal-with-no-shows\/\",\"name\":\"How to Deal with No Shows | GReminders\",\"isPartOf\":{\"@id\":\"https:\/\/www.greminders.com\/articles\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.greminders.com\/articles\/how-to-deal-with-no-shows\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.greminders.com\/articles\/how-to-deal-with-no-shows\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2024\/03\/dealingwithnoshows.jpg\",\"datePublished\":\"2024-03-23T00:26:56+00:00\",\"dateModified\":\"2025-12-05T19:26:16+00:00\",\"author\":{\"@id\":\"https:\/\/www.greminders.com\/articles\/#\/schema\/person\/8b5d5ee59c3ffca96f154c5e4df41fde\"},\"description\":\"Deal with No Shows using automation from GReminders. We'll help you get prospects and clients back on your schedule using automation.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.greminders.com\/articles\/how-to-deal-with-no-shows\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.greminders.com\/articles\/how-to-deal-with-no-shows\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.greminders.com\/articles\/how-to-deal-with-no-shows\/#primaryimage\",\"url\":\"https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2024\/03\/dealingwithnoshows.jpg\",\"contentUrl\":\"https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2024\/03\/dealingwithnoshows.jpg\",\"width\":900,\"height\":500,\"caption\":\"Dealing with No-Shows\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.greminders.com\/articles\/how-to-deal-with-no-shows\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.greminders.com\/articles\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How to Deal with No Shows\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.greminders.com\/articles\/#website\",\"url\":\"https:\/\/www.greminders.com\/articles\/\",\"name\":\"End to End Meeting Management Platform - SMS Reminders - AI Notetaker\",\"description\":\"GReminders\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.greminders.com\/articles\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.greminders.com\/articles\/#\/schema\/person\/8b5d5ee59c3ffca96f154c5e4df41fde\",\"name\":\"Mark Hill\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.greminders.com\/articles\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/9976d8a54000e3f1ca2701f2cd31d574?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/9976d8a54000e3f1ca2701f2cd31d574?s=96&d=mm&r=g\",\"caption\":\"Mark Hill\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to Deal with No Shows | GReminders","description":"Deal with No Shows using automation from GReminders. We'll help you get prospects and clients back on your schedule using automation.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.greminders.com\/articles\/how-to-deal-with-no-shows\/","og_locale":"en_US","og_type":"article","og_title":"How to Deal with No Shows | GReminders","og_description":"Deal with No Shows using automation from GReminders. We'll help you get prospects and clients back on your schedule using automation.","og_url":"https:\/\/www.greminders.com\/articles\/how-to-deal-with-no-shows\/","og_site_name":"End to End Meeting Management Platform - SMS Reminders - AI Notetaker","article_publisher":"https:\/\/www.facebook.com\/greminders\/","article_published_time":"2024-03-23T00:26:56+00:00","article_modified_time":"2025-12-05T19:26:16+00:00","og_image":[{"width":900,"height":500,"url":"https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2024\/03\/dealingwithnoshows.jpg","type":"image\/jpeg"}],"author":"Mark Hill","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Mark Hill","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.greminders.com\/articles\/how-to-deal-with-no-shows\/","url":"https:\/\/www.greminders.com\/articles\/how-to-deal-with-no-shows\/","name":"How to Deal with No Shows | GReminders","isPartOf":{"@id":"https:\/\/www.greminders.com\/articles\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.greminders.com\/articles\/how-to-deal-with-no-shows\/#primaryimage"},"image":{"@id":"https:\/\/www.greminders.com\/articles\/how-to-deal-with-no-shows\/#primaryimage"},"thumbnailUrl":"https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2024\/03\/dealingwithnoshows.jpg","datePublished":"2024-03-23T00:26:56+00:00","dateModified":"2025-12-05T19:26:16+00:00","author":{"@id":"https:\/\/www.greminders.com\/articles\/#\/schema\/person\/8b5d5ee59c3ffca96f154c5e4df41fde"},"description":"Deal with No Shows using automation from GReminders. We'll help you get prospects and clients back on your schedule using automation.","breadcrumb":{"@id":"https:\/\/www.greminders.com\/articles\/how-to-deal-with-no-shows\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.greminders.com\/articles\/how-to-deal-with-no-shows\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.greminders.com\/articles\/how-to-deal-with-no-shows\/#primaryimage","url":"https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2024\/03\/dealingwithnoshows.jpg","contentUrl":"https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2024\/03\/dealingwithnoshows.jpg","width":900,"height":500,"caption":"Dealing with No-Shows"},{"@type":"BreadcrumbList","@id":"https:\/\/www.greminders.com\/articles\/how-to-deal-with-no-shows\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.greminders.com\/articles\/"},{"@type":"ListItem","position":2,"name":"How to Deal with No Shows"}]},{"@type":"WebSite","@id":"https:\/\/www.greminders.com\/articles\/#website","url":"https:\/\/www.greminders.com\/articles\/","name":"End to End Meeting Management Platform - SMS Reminders - AI Notetaker","description":"GReminders","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.greminders.com\/articles\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.greminders.com\/articles\/#\/schema\/person\/8b5d5ee59c3ffca96f154c5e4df41fde","name":"Mark Hill","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.greminders.com\/articles\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/9976d8a54000e3f1ca2701f2cd31d574?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/9976d8a54000e3f1ca2701f2cd31d574?s=96&d=mm&r=g","caption":"Mark Hill"}}]}},"_links":{"self":[{"href":"https:\/\/www.greminders.com\/articles\/index.php?rest_route=\/wp\/v2\/posts\/6601"}],"collection":[{"href":"https:\/\/www.greminders.com\/articles\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.greminders.com\/articles\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.greminders.com\/articles\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.greminders.com\/articles\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=6601"}],"version-history":[{"count":13,"href":"https:\/\/www.greminders.com\/articles\/index.php?rest_route=\/wp\/v2\/posts\/6601\/revisions"}],"predecessor-version":[{"id":10000,"href":"https:\/\/www.greminders.com\/articles\/index.php?rest_route=\/wp\/v2\/posts\/6601\/revisions\/10000"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.greminders.com\/articles\/index.php?rest_route=\/wp\/v2\/media\/6612"}],"wp:attachment":[{"href":"https:\/\/www.greminders.com\/articles\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=6601"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.greminders.com\/articles\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=6601"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.greminders.com\/articles\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=6601"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}