{"id":357,"date":"2020-08-17T16:08:48","date_gmt":"2020-08-17T16:08:48","guid":{"rendered":"https:\/\/www.greminders.com\/articles\/?p=357"},"modified":"2026-04-28T17:58:34","modified_gmt":"2026-04-28T17:58:34","slug":"what-a-customer-response-looks-like","status":"publish","type":"post","link":"https:\/\/www.greminders.com\/articles\/what-a-customer-response-looks-like\/","title":{"rendered":"What a Customer Response Looks Like"},"content":{"rendered":"\n<p>When a customer responds to you from an Appointment Reminder Text, depending on your settings, you may receive an SMS or Email Response.    <\/p>\n\n\n\n<p>Because SMSs do not come from your mobile phone number (Telecos do not allow us to &#8220;impersonate&#8221; your phone number), we forward the response to you.  Impersonation is also called &#8220;<a href=\"https:\/\/en.wikipedia.org\/wiki\/SMS_spoofing\">SMS Spoofing<\/a>&#8221; and is often used for illegitimate purposes.<\/p>\n\n\n\n<p>When a customer does reply, the SMS response to you looks something like this:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"827\" height=\"437\" src=\"https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/08\/Reminderbubble.jpg\" alt=\"Reminder message\" class=\"wp-image-2229\" srcset=\"https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/08\/Reminderbubble.jpg 827w, https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/08\/Reminderbubble-300x159.jpg 300w, https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/08\/Reminderbubble-768x406.jpg 768w\" sizes=\"(max-width: 827px) 100vw, 827px\" \/><\/figure>\n\n\n\n<p>From here you simply click on the phone number and you can respond directly to your customer.<\/p>\n\n\n\n<p>You may also receive an email response which looks something like this:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"914\" height=\"482\" src=\"https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/08\/email-response-appointment-reminders.png\" alt=\"Email confirmation\" class=\"wp-image-359\" srcset=\"https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/08\/email-response-appointment-reminders.png 914w, https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/08\/email-response-appointment-reminders-300x158.png 300w, https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/08\/email-response-appointment-reminders-768x405.png 768w\" sizes=\"(max-width: 914px) 100vw, 914px\" \/><\/figure>\n\n\n\n<p>You can reply to the customer from here, or click for more information.<\/p>\n\n\n\n<p>To manage if you want to receive SMS or Email Responses, please go to Host Settings within your account:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"651\" src=\"https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/08\/image-2-1024x651.png\" alt=\"\" class=\"wp-image-10398\" srcset=\"https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/08\/image-2-1024x651.png 1024w, https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/08\/image-2-300x191.png 300w, https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/08\/image-2-768x488.png 768w, https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/08\/image-2.png 1132w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Or, if you are an Administrator and want to override these settings for all your users, you can override them by clicking on Setup > General.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"158\" src=\"https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/08\/image-1-1024x158.png\" alt=\"\" class=\"wp-image-10397\" srcset=\"https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/08\/image-1-1024x158.png 1024w, https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/08\/image-1-300x46.png 300w, https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/08\/image-1-768x119.png 768w, https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/08\/image-1.png 1147w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Note: a typical setup is to receive cancellations\/changes via SMS (so you can react to them immediately) and just get &#8220;Yes&#8221; confirmations over email as seen in the screenshot above.  <\/p>\n\n\n\n<p>Note, Not all countries support SMS Replies.   If SMS replies are not supported we recommend you use the &#8220;<a href=\"https:\/\/www.greminders.com\/articles\/sms-text-reminder-confirmation-pages\/\">Confirm Link<\/a>&#8221; in your template SMS messages. <\/p>\n\n\n\n<p>Any questions?   Email to support@greminders.com<\/p>\n\n\n\n<p>Happy Scheduling!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When a customer responds to you from an Appointment Reminder Text, depending on your settings, you may receive an SMS or Email Response. Because SMSs do not come from your mobile phone number (Telecos do not allow us to &#8220;impersonate&#8221; your phone number), we forward the response to you. Impersonation is also called &#8220;SMS Spoofing&#8221; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2228,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[63],"tags":[],"class_list":["post-357","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sms-messaging-delivery"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What a Customer Response Looks Like - End to End Meeting Management Platform - SMS Reminders - AI Notetaker<\/title>\n<meta name=\"description\" content=\"When a customer responds to you from an Appointment Reminder Text, depending on your settings, you may receive an SMS or Email Response.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.greminders.com\/articles\/what-a-customer-response-looks-like\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What a Customer Response Looks Like - 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