{"id":307,"date":"2026-02-28T23:45:00","date_gmt":"2026-02-28T23:45:00","guid":{"rendered":"https:\/\/www.greminders.com\/articles\/?p=307"},"modified":"2026-03-28T22:28:16","modified_gmt":"2026-03-28T22:28:16","slug":"sending-reminders-in-client-timezones","status":"publish","type":"post","link":"https:\/\/www.greminders.com\/articles\/sending-reminders-in-client-timezones\/","title":{"rendered":"Sending Reminders in Client Timezones"},"content":{"rendered":"\n<p>If you are using GReminders to send <a href=\"https:\/\/www.greminders.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">appointment reminders<\/a> to clients to show up on time and your customers are in a different timezone than yourself there may be some potential timezone confusion.  <\/p>\n\n\n\n<p>Typically the meeting is booked in your local time zone. So lets say you live in California and you book a meeting for 9am Pacific. If your client is in New York, they may get a reminder that the appointment is at 9am instead of 12pm. Since the system is unaware of where your customer actually is, it doesn&#8217;t automatically translate this into 12pm <em>Eastern<\/em>.<\/p>\n\n\n\n<p>There are a few solutions to this problem.    <\/p>\n\n\n\n<p>First, make sure you add the time zone custom field to your templates. <code>{{event.timezone_abbreviation}}<\/code> This will at least solve for the 9am PST for example. So there is less ambiguity about which 9am we are talking about. Still not awesome though.<\/p>\n\n\n\n<p>A better solution might be to book the meeting on your calendar using the client&#8217;s timezone.   Here in Google Calendar you can select the timezone when adding a calendar event like so:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"704\" src=\"https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/07\/google_calendar_booking_event_client_timezone-1024x704.png\" alt=\"Booking Google Calendar Event using Client TImezone\" class=\"wp-image-308\" srcset=\"https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/07\/google_calendar_booking_event_client_timezone-1024x704.png 1024w, https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/07\/google_calendar_booking_event_client_timezone-300x206.png 300w, https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/07\/google_calendar_booking_event_client_timezone-768x528.png 768w, https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/07\/google_calendar_booking_event_client_timezone.png 1099w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Simply select your client&#8217;s timezone and book the meeting using THEIR local time.  <\/p>\n\n\n\n<p>In Outlook\/Office 365 it looks like this:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1022\" height=\"679\" src=\"https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/07\/outlook_client_timezone.png\" alt=\"Outlook Client Timezones Appointment Reminders\" class=\"wp-image-352\" srcset=\"https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/07\/outlook_client_timezone.png 1022w, https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/07\/outlook_client_timezone-300x199.png 300w, https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/07\/outlook_client_timezone-768x510.png 768w\" sizes=\"(max-width: 1022px) 100vw, 1022px\" \/><\/figure>\n\n\n\n<p> Then in GReminders you will see this:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"715\" src=\"https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/07\/calendar_event_reminder_client_timezone-1024x715.png\" alt=\"Appointment information in GReminders\" class=\"wp-image-309\" srcset=\"https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/07\/calendar_event_reminder_client_timezone.png 1024w, https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/07\/calendar_event_reminder_client_timezone-300x209.png 300w, https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/07\/calendar_event_reminder_client_timezone-768x536.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Notice that you will see both times.  Your local time and your client&#8217;s timezone times.   <\/p>\n\n\n\n<p>You will also notice that the reminder that is scheduled to go out is set to the CUSTOMER&#8217;s time. Which is much better than clients doing mental gymnastics around when to show up.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p>Note, if you want to FORCE all of your times on your Client Communications\/Reminders to go out in a single time zone (for example in America Eastern Time), no matter what time zone is selected, in your Reminder Templates you should replace<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">{{event.time}} <\/pre>\n\n\n\n<p>with <\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">{{event.date_time_advanced | datetz: \"America\/New_York\", \"%l:%M%P\"}} <\/pre>\n\n\n\n<p>where <strong>America\/New_York<\/strong> for example represents the fixed timezone you want to use.    <a href=\"https:\/\/app.greminders.com\/support\/timezones\">Go here for list of all the Timezones<\/a> you can use.<\/p>\n\n\n\n<p>You can also <a href=\"https:\/\/www.greminders.com\/articles\/getting-fancy-with-templates\/\">read more about custom fields and templates here<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Time zones when working with CRMs<\/h2>\n\n\n\n<p>If you are connected to a CRM such as Redtail, Wealthbox, Salesforce or HubSpot, timezones can be pulled from the CRM contacts. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"169\" height=\"300\" src=\"https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2024\/06\/hub-1-169x300.png\" alt=\"\" class=\"wp-image-7887\" srcset=\"https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2024\/06\/hub-1-169x300.png 169w, https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2024\/06\/hub-1.png 350w\" sizes=\"(max-width: 169px) 100vw, 169px\" \/><\/figure><\/div>\n\n\n<p>For example, in <strong>Hubspot<\/strong> or <strong>Salesloft, <\/strong>IF a participant of an event matches a CRM Contact (via email address) AND that Contact has a Time zone Field filled out, GReminders will automatically pull the Time zone information from there and send the notification in that time zone. (screenshot on right)<\/p>\n\n\n\n<p>For <strong>Redtail , Wealthbox or Salesforce<\/strong>, if we find a corresponding contact in the Event (via email address) we will look at their timezone using their Primary Physical Address (Zip\/Postal Code Based).  US and Canada Support for Zip\/Postal Codes.  <a href=\"https:\/\/www.greminders.com\/articles\/sending-appointment-reminders-in-your-clients-time-zone\/\" target=\"_blank\" rel=\"noreferrer noopener\">Read More Here<\/a>.<\/p>\n\n\n\n<p><strong>Please Note<\/strong>: The <strong>Pipedrive<\/strong> <strong>CRM<\/strong> integration does not sync contact timezone.<\/p>\n\n\n\n<p>If you have additional questions please contact support@greminders.com<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p>Happy Scheduling!<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are using GReminders to send appointment reminders to clients to show up on time and your customers are in a different timezone than yourself there may be some potential timezone confusion. Typically the meeting is booked in your local time zone. So lets say you live in California and you book a meeting [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":2218,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[65],"tags":[128,126,129,127],"class_list":["post-307","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-reminder-templates","tag-client-time-zone","tag-time-zone","tag-timezone","tag-timezones"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Sending Reminders in Client Timezones | GReminders<\/title>\n<meta name=\"description\" content=\"GReminders allows sending reminders in client timezones. This will ensure your clients show up for their appointments on time.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.greminders.com\/articles\/sending-reminders-in-client-timezones\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sending Reminders in Client Timezones | GReminders\" \/>\n<meta property=\"og:description\" content=\"GReminders allows sending reminders in client timezones. This will ensure your clients show up for their appointments on time.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.greminders.com\/articles\/sending-reminders-in-client-timezones\/\" \/>\n<meta property=\"og:site_name\" content=\"End to End Meeting Management Platform - SMS Reminders - AI Notetaker\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/greminders\/\" \/>\n<meta property=\"article:published_time\" content=\"2026-02-28T23:45:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-28T22:28:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/07\/timezones.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"796\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Adam Woolf\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Adam Woolf\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.greminders.com\/articles\/sending-reminders-in-client-timezones\/\",\"url\":\"https:\/\/www.greminders.com\/articles\/sending-reminders-in-client-timezones\/\",\"name\":\"Sending Reminders in Client Timezones | GReminders\",\"isPartOf\":{\"@id\":\"https:\/\/www.greminders.com\/articles\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.greminders.com\/articles\/sending-reminders-in-client-timezones\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.greminders.com\/articles\/sending-reminders-in-client-timezones\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/07\/timezones.jpg\",\"datePublished\":\"2026-02-28T23:45:00+00:00\",\"dateModified\":\"2026-03-28T22:28:16+00:00\",\"author\":{\"@id\":\"https:\/\/www.greminders.com\/articles\/#\/schema\/person\/95f9c6c8c3f339d87c67288f700c81b4\"},\"description\":\"GReminders allows sending reminders in client timezones. This will ensure your clients show up for their appointments on time.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.greminders.com\/articles\/sending-reminders-in-client-timezones\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.greminders.com\/articles\/sending-reminders-in-client-timezones\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.greminders.com\/articles\/sending-reminders-in-client-timezones\/#primaryimage\",\"url\":\"https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/07\/timezones.jpg\",\"contentUrl\":\"https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/07\/timezones.jpg\",\"width\":796,\"height\":400,\"caption\":\"Time Zone Map\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.greminders.com\/articles\/sending-reminders-in-client-timezones\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.greminders.com\/articles\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Sending Reminders in Client Timezones\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.greminders.com\/articles\/#website\",\"url\":\"https:\/\/www.greminders.com\/articles\/\",\"name\":\"End to End Meeting Management Platform - SMS Reminders - AI Notetaker\",\"description\":\"GReminders\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.greminders.com\/articles\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.greminders.com\/articles\/#\/schema\/person\/95f9c6c8c3f339d87c67288f700c81b4\",\"name\":\"Adam Woolf\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.greminders.com\/articles\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/e76a6f13e8130f5e11a15c4a70569cd1?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/e76a6f13e8130f5e11a15c4a70569cd1?s=96&d=mm&r=g\",\"caption\":\"Adam Woolf\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Sending Reminders in Client Timezones | GReminders","description":"GReminders allows sending reminders in client timezones. This will ensure your clients show up for their appointments on time.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.greminders.com\/articles\/sending-reminders-in-client-timezones\/","og_locale":"en_US","og_type":"article","og_title":"Sending Reminders in Client Timezones | GReminders","og_description":"GReminders allows sending reminders in client timezones. This will ensure your clients show up for their appointments on time.","og_url":"https:\/\/www.greminders.com\/articles\/sending-reminders-in-client-timezones\/","og_site_name":"End to End Meeting Management Platform - SMS Reminders - AI Notetaker","article_publisher":"https:\/\/www.facebook.com\/greminders\/","article_published_time":"2026-02-28T23:45:00+00:00","article_modified_time":"2026-03-28T22:28:16+00:00","og_image":[{"width":796,"height":400,"url":"https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/07\/timezones.jpg","type":"image\/jpeg"}],"author":"Adam Woolf","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Adam Woolf","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.greminders.com\/articles\/sending-reminders-in-client-timezones\/","url":"https:\/\/www.greminders.com\/articles\/sending-reminders-in-client-timezones\/","name":"Sending Reminders in Client Timezones | GReminders","isPartOf":{"@id":"https:\/\/www.greminders.com\/articles\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.greminders.com\/articles\/sending-reminders-in-client-timezones\/#primaryimage"},"image":{"@id":"https:\/\/www.greminders.com\/articles\/sending-reminders-in-client-timezones\/#primaryimage"},"thumbnailUrl":"https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/07\/timezones.jpg","datePublished":"2026-02-28T23:45:00+00:00","dateModified":"2026-03-28T22:28:16+00:00","author":{"@id":"https:\/\/www.greminders.com\/articles\/#\/schema\/person\/95f9c6c8c3f339d87c67288f700c81b4"},"description":"GReminders allows sending reminders in client timezones. This will ensure your clients show up for their appointments on time.","breadcrumb":{"@id":"https:\/\/www.greminders.com\/articles\/sending-reminders-in-client-timezones\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.greminders.com\/articles\/sending-reminders-in-client-timezones\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.greminders.com\/articles\/sending-reminders-in-client-timezones\/#primaryimage","url":"https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/07\/timezones.jpg","contentUrl":"https:\/\/www.greminders.com\/articles\/wp-content\/uploads\/2020\/07\/timezones.jpg","width":796,"height":400,"caption":"Time Zone Map"},{"@type":"BreadcrumbList","@id":"https:\/\/www.greminders.com\/articles\/sending-reminders-in-client-timezones\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.greminders.com\/articles\/"},{"@type":"ListItem","position":2,"name":"Sending Reminders in Client Timezones"}]},{"@type":"WebSite","@id":"https:\/\/www.greminders.com\/articles\/#website","url":"https:\/\/www.greminders.com\/articles\/","name":"End to End Meeting Management Platform - SMS Reminders - AI Notetaker","description":"GReminders","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.greminders.com\/articles\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.greminders.com\/articles\/#\/schema\/person\/95f9c6c8c3f339d87c67288f700c81b4","name":"Adam Woolf","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.greminders.com\/articles\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/e76a6f13e8130f5e11a15c4a70569cd1?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e76a6f13e8130f5e11a15c4a70569cd1?s=96&d=mm&r=g","caption":"Adam Woolf"}}]}},"_links":{"self":[{"href":"https:\/\/www.greminders.com\/articles\/index.php?rest_route=\/wp\/v2\/posts\/307"}],"collection":[{"href":"https:\/\/www.greminders.com\/articles\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.greminders.com\/articles\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.greminders.com\/articles\/index.php?rest_route=\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.greminders.com\/articles\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=307"}],"version-history":[{"count":19,"href":"https:\/\/www.greminders.com\/articles\/index.php?rest_route=\/wp\/v2\/posts\/307\/revisions"}],"predecessor-version":[{"id":10950,"href":"https:\/\/www.greminders.com\/articles\/index.php?rest_route=\/wp\/v2\/posts\/307\/revisions\/10950"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.greminders.com\/articles\/index.php?rest_route=\/wp\/v2\/media\/2218"}],"wp:attachment":[{"href":"https:\/\/www.greminders.com\/articles\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=307"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.greminders.com\/articles\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=307"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.greminders.com\/articles\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=307"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}